Customer Success is NOT about Happy Customers | Small business news; tips; networking | BizSugar

Submit an Article

9

Customer Success is NOT about Happy Customers

Posted by lincoln-murphy under Customer Service
From http://customersuccess.gainsight.com 3748 days ago

There is a misconception that the goal should be "Happy" customers, but what we're really looking for are Successful customers. And here's why that matters...

Who Voted for this Story

Top BizSugar Users

This week's most active BizSugar users. Join Them!

Comments

Log in to comment or register here.

Subscribe

Latest Comments

“I agree!...”

“It does take a little time to get used to!...”

“Hi, Martin! Kristianstad. And you? Have a great day! /Peter....”

“Nice article....”

“Tone is so important....”

Share your small business tips with the community!

Share your small business tips with the community!

Share your small business tips with the community!

Share your small business tips with the community!