An engaged employee is your biggest brand advocate. The engaged employee will convincingly promote your products, services and organisation to your customers. The engaged employee will help you retain customers because the customer will have enjoyed the experience. The customer will be left with the impression that they have just had a good deal delivered by someone who obviously believes in the product. Your customer, on having this experience, will love your organisation, mainly because your employee obviously loves the organisation.
Employee Engagement Benefits Customer Service
Posted by bitterbusiness under Customer ServiceFrom http://www.etimes2.com 3194 days ago
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