A recent study found that over 80% of customers who are happy with your call center agent’s performance are willing to listen to an additional offer, whereas only 53% of unsatisfied customers were willing to consider an add-on product offer. So, in order to maximize the incremental revenue potential via cross pitching, it is paramount that contact centers focus on delivering top-notch customer service during the “primary” portion of the customer engagement.
Great Customer Experience Creates More Revenue Opportunities
Posted by SalesPortal under Customer ServiceFrom http://www.salesportal.com 4374 days ago
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“Rachel: Great to hear! Thanks for your kind words! :)
All the Best,
Martin...”
“Thank you, Martin. That's a fantastic motto... and I couldn't agree more!...”
“Lisa: Good to hear! Thanks for your response....”
“For sure, I know I did years ago when I was working for others....”
“Lisa: I wonder if they potential employee is doing a background check on...”
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