A recent study found that over 80% of customers who are happy with your call center agent’s performance are willing to listen to an additional offer, whereas only 53% of unsatisfied customers were willing to consider an add-on product offer. So, in order to maximize the incremental revenue potential via cross pitching, it is paramount that contact centers focus on delivering top-notch customer service during the “primary” portion of the customer engagement.
Great Customer Experience Creates More Revenue OpportunitiesPosted by SalesPortal under Customer Service
From http://www.salesportal.com 3973 days ago
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