Great Customer Service Drives Revenue and Profitability

Great Customer Service Drives Revenue and Profitability - http://www.instigatorblog.com Avatar Posted by stillwagon428 under Customer Service
From http://www.instigatorblog.com 3589 days ago
Made Hot by: WayneLiew on January 15, 2010 10:20 am
Too many people look at customer service as a cost center, when it really should be a profit center. I recently read B-A-M!: Delivering Customer Service in a Self-Service World and it’s an important refresher and reminder of the importance of great customer service. Customer support is something I’ve obsessed over for many years. Here are 9 important reminders + revelations from B-A-M.





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Share your small business tips with the community!
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Share your small business tips with the community!