When Chick-fil-A recently announced it was dropping coleslaw from it’s menu in favor of healthier menu selections such as kale and broccolini, the company received a social media backlash nearly akin to the public outrage at the introduction of New Coke in 1985.
Harnessing The Unmatchable Power of Social Customer Care
Posted by
JohnPaul under Customer Service
From http://www.brainymarketer.com 3190 days ago
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