As your offerings become more complex and you acquire larger clients, scaling high-quality customer service is hard.
Here’s how high-growth companies Calendly, Intercom and Salesloft scaled their customer success & support teams to meet the needs of large accounts, without damaging the experience for self-serve users.
How 3 high-growth companies think about scaling customer success
Posted by clairesuellentrop under Customer ServiceFrom https://medium.com 2779 days ago
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