If you operate a call center, you already know that it can cost $3,000 or more to train each of your phone representatives. Turnover can be exceptionally high if you are hiring members of Generation Y – young adults between the ages of about 18 and 28.
How to Improve the Performance of Generation Y Workers in your Call Center
Posted by
stepbystepmarketing.com under Customer Service
From http://www.stepbystepmarketing.com 4377 days ago
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