Is the Customer Always Right?

Posted by jkennedy under Customer Service
From http://jerrykennedy.com 4508 days ago
Made Hot by: ShawnHessinger on April 7, 2010 1:06 pm

Many salespeople and customer service reps operate under the illusion that customers are a pain to deal with. The real pain, though, is when there are NO customers.

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Comments

Written by bea.alonzo
4283 days ago

Yes,its true, costumers' concern are our main concern too. But not to include their attitudes, it is out of our business. And if their concern is to help us improve in our business, its acceptable. But if their agenda is to issue bad publicity, then, its a different story.

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Written by jkennedy
4506 days ago

Hello Ajajoya:

I agree that, speaking in absolute terms, customers are not always right. However, I do think that businesses should treat them that way. Even if you know for a fact that the customer is wrong, you shouldn't let it show unless you're ready to fire them as a customer, in which case you should honestly say that. If you think the relationship can be salvaged, though, let them think they're right even if they're not. ;)

Jerry

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Written by ajayjoya
4507 days ago

Hi jkennedy,

I have some thoughts in my mind about your post, i would like to share here. Customers are never always right and never always wrong, Right or Wrong depends on the condition in which he is struggling, that condition forces him to behave. So it can't be fixed in a single term.

:)

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