As we explained in the beginning of the year, providing excellent customer care service is crucial for your company’s reputation. Although the tips we provided in that post may be applied to both B2B and B2C customer care teams, there are three VERY important things that should NOT be interchangeable.
Our customer care gurus, Sean Tuohy and Shana Reed, break these three important aspects down:
Mismatching B2B & B2C Customer Care Strategies is a BIG No No
Posted by
BuyerZone under Customer Service
From http://www.buyerzone.com 3611 days ago
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“Rachel: Great to hear! Thanks for your kind words! :)
All the Best,
Martin...”
“Thank you, Martin. That's a fantastic motto... and I couldn't agree more!...”
“Lisa: Good to hear! Thanks for your response....”
“For sure, I know I did years ago when I was working for others....”
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