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Please More Customers by “Defaulting to Yes”

Posted by stepbystepmarketing.com under Customer Service
From http://www.stepbystepmarketing.com 4652 days ago

In his recent book Enchantment: The Art of Changing Hearts, Minds, and Actions, Guy Kawasaki offers a simple customer service tip that has the potential to improve customer service immediately - “Default to yes."

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Share your small business tips with the community!

Share your small business tips with the community!

Share your small business tips with the community!