In his recent book Enchantment: The Art of Changing Hearts, Minds, and Actions, Guy Kawasaki offers a simple customer service tip that has the potential to improve customer service immediately - “Default to yes."
Please More Customers by “Defaulting to Yes”
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stepbystepmarketing.com under Customer Service
From http://www.stepbystepmarketing.com 4457 days ago
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“In the ever-evolving landscape of Search Engine Optimization (SEO),...”
“Rachel: Great to hear! Thanks for your kind words! :)
All the Best,
Martin...”
“Thank you, Martin. That's a fantastic motto... and I couldn't agree more!...”
“Lisa: Good to hear! Thanks for your response....”
“For sure, I know I did years ago when I was working for others....”
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