Don’t let your call center be held back by these five barriers to customer centricity.
It’s crucial to make sure that the voice of the customer is being used to enhance existing services and come up with fresh techniques. Ideally, a contact center must operate on a continuous loop that integrates the customer feedback, performance improvement, and the firm’s everyday operations.
The biggest hurdles to customer centricity
Posted by nlagunzad under Customer ServiceFrom https://www.openaccessbpo.com 2920 days ago
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