The Customer Is Not Always Right: Knowing Where to Draw the Line in Customer Service

Posted by Adam_Gottlieb under Customer Service
From http://learnaboutus.com 5037 days ago

This is a guest post of mine... Many small business owners have succumbed to the customer service craze, putting tons of money, time and energy into their efforts. While these are all vital aspects of running a successful small business, I wonder if we are going too far these days.

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Comments

Written by yoni67
5036 days ago

Adam,

Excellent! My sentiments exactly! Great job!

Yoni

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Written by businessavante
5037 days ago

Hi Adam,

This is the best article on the Customer Always Being Right I've read yet! Actual real world issues are addressed, rather than platitudes that sound good, but don't work.

businessavante

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Written by Adam_Gottlieb
5037 days ago

Thanks Duncan.

Yeah, I think *every* small business owner has experienced these three situations, and dealing with them in a balanced way can be hard- especially when we're in the middle of it.

Adam

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