This is a guest post of mine... Many small business owners have succumbed to the customer service craze, putting tons of money, time and energy into their efforts. While these are all vital aspects of running a successful small business, I wonder if we are going too far these days.
The Customer Is Not Always Right: Knowing Where to Draw the Line in Customer Service
Posted by
Adam_Gottlieb under Customer Service
From http://learnaboutus.com 4832 days ago
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Comments
4832 days ago
Excellent! My sentiments exactly! Great job!
Yoni
4832 days ago
This is the best article on the Customer Always Being Right I've read yet! Actual real world issues are addressed, rather than platitudes that sound good, but don't work.
businessavante
4832 days ago
Yeah, I think *every* small business owner has experienced these three situations, and dealing with them in a balanced way can be hard- especially when we're in the middle of it.
Adam