BizSugar.com › Customer Service › Tools for your Cloud Call Center

You should move your call center to the cloud. Yeah, yeah, I know you’ve heard it before. Lots of times, even. But you still haven’t made the jump. Why is that? I’d guess you feel adrift in the world of cloud computing. You’re overwhelmed and confused about the number of tools out there, and by all the vendors absolutely convinced that they’re the key to your call center salvation. What if they’re wrong?