Your customer service agents may be using the right words to convey your brand's messages, but are they using the right tone of voice?
Using the right tone of voice to enhance customer service
Posted by nlagunzad under Customer ServiceFrom https://www.openaccessbpo.com 2778 days ago
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“In the ever-evolving landscape of Search Engine Optimization (SEO),...”
“Rachel: Great to hear! Thanks for your kind words! :)
All the Best,
Martin...”
“Thank you, Martin. That's a fantastic motto... and I couldn't agree more!...”
“Lisa: Good to hear! Thanks for your response....”
“For sure, I know I did years ago when I was working for others....”
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