Conflicts are unavoidable during customer service interactions. Agents may encounter irate and frustrated customers, or they may run into unreasonable complaints and requests. In these cases, they must be able to communicate clearly with customers so they can reach a common understanding.
What's the ideal conflict resolution style for customer support reps?
Posted by nlagunzad under Customer ServiceFrom https://www.openaccessbpo.com 2651 days ago
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