Wow! A great article from small business expert Steve Strauss at USA Today.com about bending or breaking the rules. No, we're not talking about ignoring government regulations or cheating when reporting your income or expenses. We're talking about bending rigid rules you've made when it comes to customers. It's easy to understand why businesses come up with a system of doing things and offering services. It's hard to understand why they would stick to these unreasonably even at the expense of serving their own customers. If some businesses go overboard with the motto that the customer is always right these will never be among them.
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