Net Promoter Score (or NPS) is a simple and accurate method for gauging customer loyalty.NPS came about in 1993, when a research team led by Fred Reichheld sent out 20 different surveys to customers across different industries, then cross-referenced the results with purchase and referral behavior.
Why you need to know your NPS for client loyalty -- and the best method for collecting it
![Avatar](/avatars/user_uploaded/megantotka_30.jpg)
From http://www.thebusinesswomanmedia.com 2605 days ago
Who Voted for this Story
Subscribe
“Definitely! The incredible artificial intelligence (AI) revolution is...”
“Rachel: Thanks again! :)
All the Best,
Martin...”
“Thank you for reading Martin!
Rachel...”
“Rachel: Thanks for your kind words! :) I needed to hear this, right now....”
“Hey Martin,
You have a great approach! Being an "intellectual nano...”
Comments