![3 Reasons Why You Should Celebrate Customer Service Teams [+ Free Mini Activity Planner] - https://www.cooleaf.com](https://share.bizsugar.com/images/thumbnails/6b516074d2319589f4a2e24e9d958fd6.png)
Customer service is hard work. Disgruntled customers, technical issues, and endless service tickets can take a toll. Without a strong team culture, your customer service representatives can become disengaged and uninspired, leading to burnout that affects your bottom line, not to mention your customer satisfaction.
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“Yes, it's quite the new term Martin. But it's been around for a while....”
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“Lisa: I have not heard about the expression, "engagement...”
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