What should you do when someone cries at work? What should you say when a co-worker or customer cries unexpectedly? This interview with people skills expert Eleanor Shakiba outlines a four step process you can use when emotions trigger tears in the workplace.
Free video: How to handle people who cry at work: Skills for HR Practitioners
Posted by eleanor_shakiba under Human ResourcesFrom http://difficultpeoplemadeeasy.com.au 3087 days ago
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