5 Ways to Make Customer Service a Part of your Brand

Posted by ivanpw under Marketing
From http://www.smbceo.com 3208 days ago
Made Hot by: fusionswim on July 20, 2015 9:52 am

It isn't what you sell that makes customers pick you over the competition, it's what you're known for. Your brand. What your brand represents sets you apart.

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Comments

Written by lyceum
3196 days ago

Ivan: You could find our podcast here:

www.TrendPal.nu

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Written by lyceum
3197 days ago

Ivan: Thanks for the book tips. Lotta Gergils Aston and I, have been checking out Trend Hunter for our podcast, TrendPal.

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Written by ivanpw
3196 days ago

I'll check out on your podcast - link please :)

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Written by lyceum
3198 days ago

Ivan: You are welcome! I look forward to hear your take on the book. Please give me book tips, if you want! :)

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Written by ivanpw
3198 days ago

Martin,

It's not related to customer service, but the latest one I've read is Better and Faster by Jeremy Gutsche of Trend Hunter. Loads of business ideas and execution to learn from.

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Written by lyceum
3201 days ago

Ivan: Here is the link to Margie Zable Fisher's review of Delivering Happiness: A Path to Profits, Passion, and Purpose.

http://smallbiztrends.com/2010/06/review-of-delivering-happiness-a-path-to-profits-passion-and-purpose.html

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Written by ivanpw
3198 days ago

Thanks, Martin!

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Written by lyceum
3202 days ago

Ivan: It is a great book in order to understand the core of Zappo's. They even have a library filled with material on this topic.

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Written by ivanpw
3201 days ago

I'll check the book - thanks :)

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Written by lyceum
3203 days ago

Ivan: Have you read Tony Hsieh's book on Happiness?

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Written by ivanpw
3203 days ago

Martin,

No, I haven't. I should add it to my to-do-list :) What do you think of the book?

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Written by shuheng
3204 days ago

This article is really helpful. And it's easy to read and straightforward. Yes, it would be great if you can list a few company names that you think have adopted such excellent customer service.

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Written by lyceum
3205 days ago

Ivan: Do you have some favorite companies that you think have integrated customer service into their own brand?

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Written by ivanpw
3203 days ago

Zappos!

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