Even with the rise of online customer service channels, contact centers still handle a growing number of the more complex customer sales and service interactions today. And with the growing volume of calls driven by mobile adoption, new and innovative marketing programs are emerging such as click-to-talk functionality, connecting web visitors directly with the call center, and performance-based call transfer programs.
Capitalizing on the Customer Voice Channel as a Marketing Opportunity
Posted by SalesPortal under MarketingFrom http://www.salesportal.com 4044 days ago
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