BizSugar.com › Marketing › FI.co: 4 SaaS tricks to Increase your Customer Engagement and Retention

The following is a guest post from Dave Schneider, of Ninja Outreach. The post covers 4 techniques that they are currently using to increase their customer engagement and retention. Use this real life actionable business advice to increase your customer retention and engagement. Enjoy!

At NinjaOutreach, our blogger prospecting and outreach software startup, we’re always interested in three things:

Activation

Engagement

Retention

Naturally data is always at the focal point of understanding how we can improve these critical metrics. While I always try to advocate speaking with customers directly, sometimes it isn’t always possible. For example, maybe you have too many customers and not enough time. Or perhaps the opposite, plenty of time but too few customers wanting to meet.