In 2011, brands quickly learned how social media was revolutionizing business. Social media sites now provide an outlet for consumers to share their opinions about a particular brand. Whether a comment is made on a review site, recommendation page or the brand’s own Facebook page, social media has created a new platform for customer service.
The emergence of social consumers and their impact on brands
Posted by hathway under MarketingFrom http://www.wearehathway.com 4456 days ago
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