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Your small business can grow faster by measuring customer satisfaction. Here are 7 important steps to measure satisfaction correctly.


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Written by lyceum
163 days ago

Ross: Thanks for sharing your review!

All the Best,

Martin
- 0 +



Written by lyceum
166 days ago

Ross: Great to hear! Have you shared this story on your blog?

All the Best,

Martin
- 0 +



Written by RossKimbarovsky
164 days ago

Not in detail. I did a book review of Delivering Happiness (Tony Hsieh's book) shortly after. https://www.crowdspring.com/blog/delivering-happiness-zappos/
- 0 +



Written by lyceum
167 days ago

Ross: Did you read about Zappo's library with books on happiness?

All the Best,

Martin
- 0 +



Written by RossKimbarovsky
167 days ago

Yes! Years ago, I visited Zappos (when I started crowdspring) to learn about customer service from their team.
- 0 +



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