BizSugar.com › Public Relations › Can a One-Woman Operation Still Provide Over-the-Top Service?

Over-the-top service is about providing every, single customer with the best possible experience. And while that sounds simple, it’s a concept with which plenty of small business owners struggle. It’s a tall order, especially when you’re a one-woman operation, since you may think the infrastructure just isn’t there to provide the same level of service as bigger competitors. But, believe it or not, your lack of infrastructure is more of a strength than a weakness. Over-the-top service isn’t about smiling before you answer the phone, or placating irate customers with coupons and freebies. Instead, it’s about approaching each and every one of your customers with an honest intent to ensure their experience is absolutely amazing.