Everyone has something go wrong at some time and I always say “the true measure of a business isn’t what you do when everything is going right, but how you handle things when they go wrong.” So when something goes wrong and one of your clients places a negative post on-line which potentially can soil your business, you need to know what to do next.





Comments


Written by charlielegend39
2888 days ago

How interesting, our image and brand is all we have and it is so important to protect.



Written by lyceum
2950 days ago

Paul: Thanks for your reply. I haven't heard about DoSomething.org's mistake.



Written by tiroberts
2969 days ago

It can be really horrible when you have a group of angry customers coming after you, especially online for everyone to see. Thanks for sharing your insights on how to deal with this.



Written by PaulOBrien123
2951 days ago

Hi Tiroberts, Thank you for your comments. As long as you acknowledge their concerns and thank them, it looks like you are trying to work with them to resolve the issue, this can be a positive step. Here is another article which might be helpful https://www.linkedin.com/lite/external-redirect?url=https%3A%2F%2Fblog%2Edosomething%2Eorg%2Fhow-to-piss-off-2-1-million-people-and-how-to-make-it-better%2F&urlHash=x8k_



Written by lyceum
2974 days ago

Could you mention some companies that have been good at reputation management lately?



Written by PaulOBrien123
2951 days ago

Hi Lyceum, I haven't seen too many companies who have this problem on-line, but I have heard of a number of franchisors who have this problem. Please find an article of a simple mistake which turned ugly and was rectified by a similar means. https://blog.dosomething.org/how-to-piss-off-2-1-million-people-and-how-to-make-it-better/



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Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!