Once the customer pain points are identified, how long you take to address these points is what determines how effective your customer service is. Reduce customer response time by putting together a quick response mechanism. Test every activity involved in the customer handling process for its importance and urgency. Create an ideal schedule for end-to-end customer complaint handling, and test the actual time taken to address customer issues against it daily. Remember, just one hour a day used more productively can result in more than 6 productive weeks in a year.
4 Ways Customer Service can Amp Up your Businesses’ Sales
Posted by yorkecomm under ResourcesFrom http://www.wolkensoftware.com 2805 days ago
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