4 tips to deal with bad reviews

Posted by cendrinemedia under Sales
From http://socialmediaslant.com 3564 days ago
Made Hot by: thecorneroffice on July 29, 2014 6:34 am

So, you have released a book or announced your latest product? Congratulations, it is a great achievement!

As exciting as this news may be for you, it would be a fallacy to believe that the rest of the world will share the same enthusiasm. Be ready for negative comments.

Bad reviews are part of life. Every author or business owner gets at least one that makes them wonder whether they should give up on their dreams. Ask me how I know. ;-)

In this article, I would like to share four simple tips to help you deal with the situation in a positive manner.

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Comments

Written by tiroberts
3549 days ago

Fantastic tips, Cendrine.

It's SO important to know exactly how to deal with bad reviews when it comes to your business. If you have the right skills you can almost always turn any negative review into increased sales.

~Ti

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Written by AngelBiz
3558 days ago

Cendrine - Excellent article. I really like your suggestions about Not taking it personally and reaching out to reviewers. One thing I would add is not to get engaged in "fight" online, by refuting the claims. This will only hurt you and your business brand. Acknowledging the complaint and promising to make it right is the best course of action.

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Written by cendrinemedia
3472 days ago

Absolutely, Angel!

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Written by HeatherStone
3558 days ago

Hi Cendrine,

I love Bill Gates' quote here. Entrepreneurs seriously need to start heeding it. We've listened to user feedback regularly to make BizSugar a better community. We'd be lost without it. It's great to hear nice things about what you do. But it doesn't do much to point you in the direction of self-improvement. I'm wondering if you have any other personal anecdotes to share, criticism that helped you tremendously to improve what your were doing.

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Written by cendrinemedia
3472 days ago

I agree with you 100%, Heather!

I have always heeded criticism, no matter how bad or good it has been. Case in point. Initially, my latest ebook received some harsh comments in its draft form. I listened to everything and used that feedback to improve things. The result? Many 5 stars on Amazon.

While I'm not expecting everyone to love it. The comments I have received online and offline have been extremely positive.

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