With the advent of the Internet, social media, and instant communication via texting, customer expectations for service, as part of their entire customer experience, have changed. They expect you to be there, to know their history as a customer, and to treat them with priority and respect. They tell their friends and the world everything, and a bad experience can kill your business.
Customer Service Can Kill Your Customer’s Experience
Posted by martinzwilling under StartupsFrom http://blog.startupprofessionals.com 2524 days ago
Made Hot by: Digitaladvert on May 31, 2017 10:33 am
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“Yes, it's quite the new term Martin. But it's been around for a while....”
“Automation is a broad topic but I like ConvertKit for emails and SocialBee...”
“Lisa: I have not heard about the expression, "engagement...”
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