I deal often with early-stage startups, and many of these don’t have any customers yet (but wish they did), so it’s not surprising they still don’t think of customers as their friends. More disturbingly, others do have customers, but the customer service program consists of an informal focus on “problems,” rather than a proactive effort to establish a positive relationship with friends.
Most Startups Still Treat Customers Like Outsiders
Posted by martinzwilling under StartupsFrom http://blog.startupprofessionals.com 4807 days ago
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“Rachel: Great to hear! Thanks for your kind words! :)
All the Best,
Martin...”
“Thank you, Martin. That's a fantastic motto... and I couldn't agree more!...”
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“For sure, I know I did years ago when I was working for others....”
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