Customer service has always been reactionary, meaning someone to wake up and answer website email requests. That’s just not sufficient to hold today’s fickle, less loyal, and ready to jump customer. Great startups are getting ahead of the game with “anticipatory customer service,” like providing smart phone access to product and account data to head off complaints.
Startups Today Need Anticipatory Customer Service
Posted by
martinzwilling under Startups
From http://blog.startupprofessionals.com 4364 days ago
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