BizSugar.com › Strategy › Handle Difficult Clients: A TOT Primer

They yell, "I don't agree!" when you least expect it. They demand, "I need it . . . now" no matter what you're doing. And if they think you're not paying them enough attention, they throw a bloodcurdling fit. Exasperated and exhausted, you want to yell, "You're getting a time out--that's it!" Except you can't, because it's your client, not your 2-year-old.