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I’m always in the middle of reading anywhere from 5 to 8 books. One book in particular that I’m enjoying is called.. Read More

In starting out as a freelancer you might find that you have to volunteer a lot. Contributing can be enjoyable and it means that you can gain a lot of experience while bulking up your CV Read More

If you want to change your business, your employees and your life, why not change all the situations that are keeping you where you are? It may be simpler than you think. The smallest change can make huge alterations in your business making you more competitive, more productive and more efficient than you are today. Watch the video link and take a look at how you can discover the best way to improve the situations that impact your business and how to change the Read More

In a blog post this morning by Kevin Rose, it appears as though Digg has cut roughly 10% of their staff. Layoffs have been made to around 12 employees, and it was difficult on the entire staff to part with many members Read More

Don't burn your bridges when you leave your job. I see great candidates with super experience destroy their relationship with a company when they are made redundan Read More

Often we can go a direct path to a goal or objective thinking we are doing the right thing. Sometimes it's better to sit back and look at alternatives first. Look at the choices - direct is not always best Read More

We probably mostly agree that experience is based on the past, therefore when someone comes up with a new idea, if you strip it down, it will be based tightly or loosely on something already created Read More

A few weeks ago I submitted a post on the correlation between confidence and success, and was surprised to find how many responded and expanded on this concept. This post is a follow up as such, and discusses the impact of beauty in the world and how it affects our success rate and confidence levels Read More

“What companies do you think of when I say Excellent Customer Service”? People answered, LL Bean, Disney and Ritz Carlton. All 3 great answers but I wondered aloud why none of them mentioned their own companies?

If you focus just on the interaction of the sale, you will never focus on the experience the customer has around the sale. From the moment they contact your business and all through the process, there are things that you have to focus on or else they could derail that sale and customer retention .
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