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Simple human resource tips for managers and owners of small businesses. Read More

A new hire's first day is a great time to kick off your retention strategy. Start by listening to a new employee and you'll learn how to keep them. Read More

Do you think deciphering the difference between the myriad help desk software and customer support apps is a herculean task? Well, I won’t be arguing with you. There are a huge number of service desk tools out there, and many of them are excellent apps, which, although encouraging in terms of your Read More

In July 2002 the New Yorker published an article called TheTalent Myth by Malcolm Gladwell. In this article Gladwell explores the shortcomings of a widely recognized management system put forward by a management-consulting firm called McKinsey & Company who advocate a three-tiered management proces Read More

Much of what you learned in PSYC101 can be applied to the business world. In particular, by moving from an annual review process to giving ongoing feedback, you can put your favorite freshman year class to work in your office. Read More

If you need to be telling a IT Director that he/she needs to change the type of person they hire, you’ll need to show the business context of your decision and how it drives business strategy if you are to persuade them. This is exactly what a business process map will enable you to do. Read More

Well-defined business goals are an essential part of a successful small business. By including these few key elements, you can create effective goals. Read More

Why are so many employers complaining about the availability of talented workers and the cost of hiring them? Government statistics indicate that real, inflation-adjusted wages are now below 1986 levels. In 2012, the Federal Reserve tracked both an all time high in want ads, along with an all time Read More

Thinking of mobile learning? Read this book to get insights from an e-learning manager, writer, editor, and blogger. Read More