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While we all know that the “Customer is Always Right” is a fallacy, we can still foster an environment that makes customers feel appreciated, valued, and respected pieces of your business. In restaurants we have all heard snappy hostess reporting door counts and body counts, but we would always sug Read More

It seems we need to look at the other side of the coin---look at things from our customers' perspectives. Are we strategic suppliers to our customers? Read More

First, I must say that I’m more than a bit surprised by what my investigation into the ongoing car dealership “phoney” reviews in Google Places/Maps has shown me over the past week or so…they appear to be “down!”

Almost 10 months ago, we covered this then popular trend in car dealerships acquiri Read More

Businesses (both large and small) often have multiple offerings. These may be related or completely distinct depending on the nature of the products and services offered. For example, a content producer may also offer standalone design services since design and layout skills are required as part of Read More

If you're passing your business on to a relative, now is the time to meet with an estate planner while tax rules are favorable. Read More

Attention all SEO experts, marketers web masters and business owners! Panda 2.2 is coming up and soon. Is your site ready for the next algorithm update? At the SMX Advanced Marketing Conference held two weeks ago, Matt Cutts confirmed that the Panda 2.2 update has been approved, but not yet rolled Read More

If you’ve been following the news at all you should have heard about New York Congressman Anthony Weiner’s “sexting” scandal. The details of the scandal can be found easily on other sites so we won’t get into them, but Weiner has admitted (after initial hesitation) to engaging in inappropriate cont Read More

Social networking in one form or another has been around since the early days of the internet. As it has evolved into it’s current form, so the number of network have increased. Here are 5 social networks you should consider for business. Read More

Small business hiring is frequently cited as the engine that will lead the U.S. to economic recovery. Well, that engine may finally be revving. According to a study by Manta, an online community for small businesses, 57 percent of small business owners surveyed plan to hire this year. The majority Read More