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After months of efforts to stay afloat, CITs filing for bankruptcy yesterday sent shockwaves through the small and midsize business community, particularly retailers and manufacturers. Thousands of retailers and manufacturers are seeing their single source of liquidity evaporate before their eyes. Yesterday's filing underscores the fact that c Read More

Jay Levinson and I put our heads together and came up with “The 10 Personality traits of a Guerrilla Social Media Marketer” they will be part of a program we're developing together. I thought I would give you a sneak peek into these traits and the Guerrilla way: 1. Immune to hype: There is a lot of hype around social media. The Guerr Read More

There are basically 4 points to take note when managing a social media disaster. Read More

Two ways to deal with staff who may continually whinge and complain. Read More

To borrow from a manager in another field, branding's not a matter of life or death; it's more important than that. Like Mr. Shankly, my tongue might be in my cheek, but only ever so slightly. Of course, if you believe that branding is simply about managing image or reputation, it won't strike you as shocking that many start-ups go to market Read More

There's never been a more important time to be flexible and nimble in your business development strategy. It may be the most important thing a company can do, contends L. Drew Gerber, CEO of Blue Kangaroo and creator of PitchRate.com. “Uncertain economic times compel us to look at everything we do with a fresh set of eyes,” he notes. Here are some Read More

Surveying customers after they've made a purchase — or signed a service engagement or support contact — is one of the best ways to identify which customers you might be in danger of losing. According to Jeffrey Henning, founder of Vovici, which offers comprehensive survey software, panel management, and online community solutions, there are four k Read More

The outside world and the Internet are being drawn closer together all the time. With the social media revolution continuing to change the way businesses operate on a daily basis, mobile applications are big business! Developers were quick to realise that there was a growing need for apps that would allow professionals to work and communicate whil Read More

Marketing planning (also, a future theme) is a crucial tool for any company, irrespective of size. Think of it as the blue print around which all decisions surrounding your operational and strategic planning will flow. Competitive analysis or competitive intelligence is one strand of this planning process. Read More