Businessavante commented on the following stories on BizSugar
Business Lessons from Great Hospitals & Doctors With Exceptional Bedside Manners
"Great Analogy. I worked in the medical field over 19 years, and am glad that now patients are always supposed to be kept informed about their situation. In the last year, I've seen some Marcus Welby reruns ('69-'76) that reminded me of the Bad Old Days when patients were just flat out told they didn't need to know what was wrong with them - and yes, Marcus was just as guilty. They were so "cute" about it, too - very condescending. The hospital I worked in ('00-'08) had a "Patient Bill of Rights" posted in every room, and in hallways. I don't know when the change occurred, but it's a good thing all around. businessavante"Subscribe
Truth In Numbers
"So True! If the appropriate numbers are gathered & interpreted correctly, just about the only way to goof up IS to fudge them. businessavante"