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If you’re using less than half the buttons in your Microsoft Outlook inbox, you’re doing it wrong.

You probably use Outlook for email because it comes with your expensive Office 365 package. But Outlook is more than just an email service. It’s part of what makes Office 365 worth paying for. It’s Read More

Like most buzzwords, business process reengineering (BPR) is a dull way to describe an interesting topic. Put simply, it’s the act of rethinking the way you do the important things in your business. It’s when you say “this is so inefficient it’s killing us”, and sit down to strategize how you can i Read More

Your systems and procedures are the operations manual for your entire business. Anything that is a repetitive task, needs a step-by-step guide, so that someone (besides you), can use it for reference and do the job without you having to constantly manage them.
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Building a Customer Success program from the ground up is tough. Very rarely are you given a blank check and the mandate to spend whatever it takes to improve the customer experience, improve adoption and reduce churn.
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When you think of team building, it probably summons up one of two images:

* Awkwardly passing balloons between your legs at school
* Awkwardly falling backwards into to the arms of an awkward colleague

It’s something managers and employees shy away from because no one wants to be part of me Read More

It’s not easy staying on top of the content game. Not only do you have to write material which is consistently high quality (which can take a lot of time and effort), but you have to do so several times a week or more; even experienced teams can struggle to keep up with a demand that relentless. Al Read More

You’re writing, publishing, promoting and optimizing. You’re marketing content non-stop, but nothing seems to move the needle. Even when you have a big idea, it doesn’t work quite as you planned. Read More

In this post, I’ll share with you the step by step process we used to turn:

1. a blog post into an ebook
2. a webinar into a blog post
3. a blog post into a slideshare presentation Read More

Everything we do is a process, the way we buy our groceries, wash our hair or pay the wages all follow some sort of process or routine. Some people naturally follow processes quiet rigidly, doing the same things at the same time in the same way. For others, they take it as it comes, changing their Read More

Collaboration is the name of the game today. As more and more of our workflows move to the cloud, businesses need tools that let teams share information, communicate, and manage projects together quickly and intuitively. Read More