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This article asked 2,000 customer experience (CX) professionals about the state of their company’s customer experience strategies, methods, goals, and obstacles. So, let’s dive into the data and learn not only what are successful companies doing differently, but what you can do to improve your comp Read More

Building the right backlinks to your ecommerce store can make you outrank Amazon and eBay. Simply put, it’s a great way to build your brand from the ground up. Most ecommerce brands don’t know the first thing about building backlinks to their ecommerce pages. As a result, you may only need a few ba Read More

Email marketing is one of the most preferred channels for delighting and retaining customers at almost every stage of the buyer’s journey from Convert to Close to Delight. Moreover, email is the only push-based marketing channel where all you need is the email address of the subscriber and you ca Read More

If what you're doing is truly life-altering, working longer and longer might be something worth sacrificing a balanced life for. Otherwise . . . don't. Read More

As a small ecommerce business, you probably ask yourself “How can I reduce my shipping cost?” The good news is there are strategies small businesses can use to reduce shipping costs. Here are five strategies that will help you create a shipping plan that works for your business.
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The truth is that both influencer and affiliate marketing are powerful ways to educate your target audience and turn them into customers. Not understanding the differences and how each strategy works means you miss out on opportunities to increase your reach and grow your business. You see, it’s Read More

How are you building community around your ecommerce business? The best and most profitable ecommerce brands in operation today know this to be true: it’s not about getting the sale—it’s about serving the customer.

It’s not about growth hacks, advertising optimization tactics, or pricing strate Read More

Even if you’re doing everything right as an Amazon seller—you’re delivering on time, you resolve customer issues quickly—your rating might not be as high as you’d expect. Collecting positive feedback is difficult for a few key reasons. We’ll cover these obstacles and explain how to overcome them Read More

There is a massive opportunity for sellers right now, and it’s one that very few know, or are even talking about, yet… Walmart fast shipping tags. This post will take a look at what the Walmart Free 2-Day Shipping program offers sellers (on a currently limited basis), what sellers need to know abou Read More

Online shopping doesn’t follow a single path. Instead, there’s an abundance of ways to make an online purchase — apps, email, social media. These multiple options can be disorienting to customers if there isn’t one clear route for reaching businesses.

Enter “conversational commerce,” or business Read More