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If you outsource or silo your support team you’re destined to produce mediocre products. A product team that is numb to feedback will never learn about their failed launches, their confusing UI, their obscure labels, or their irrational defaults. If they can’t be guided by support metrics, alongsid Read More

So you are now part of the project management team. In fact, you are the project leader, a project manager, who’s responsibilities managing your own team, spearheading a project, and managing available resources. But here comes the hard part: how to make your project successful?
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We’ve already seen how hiring a remote candidate can pose unique issues owing to the location of your new hire. You need to search for dedicated and motivated workers (preferably with prior experience working remotely) who seem like a good fit for your culture.
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If you’re running a startup, you can use every little bit of help you can get.

But to justify an administrative assistant or office manager, you’ll probably need to have raised a big seed round of over $1 million or have bootstrapped your company past 10 employees. Otherwise, that extra help get Read More

Ever had to listen to yourself repeating the same instructions to coworkers? Or struggling to remember how to complete a task you last tackled a month ago? Remember feeling frustrated by the time and effort wasted? It doesn’t have to be this way. Read More

WordPress is a robust platform – its vast array of plugins and themes enable users to build beautiful and functional websites. However, WordPress’ best feature is arguably its potential for integration with virtually any other online service available. To underscore this point, in this article we’l Read More

When getting a project approved, you need to submit all pertinent information to stakeholders and then get their approval to start. This means listing the project’s background, timeframes and expenses in an easily digestible document.
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I’m not much of a designer. In fact, I’m awful at it. I am, however, interested in how it’s done. I read and write plenty about customer success; along the way, (somehow) I found Samuel Hulick’s site UserOnboard. Read More

In the SaaS business, engaging early with your customers is mission-critical for delivering the best possible experiences and smoothing their way to stay onboard with you.
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In this episode of Business Systems Explored, Chris reveals the systems he used to build, grow and manage the virtual team that help him run his entrepreneurial empire.
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