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The majority of us have instant access to social technologies, working platforms, and collaborative tools such as email. We are a nation addicted to our smartphones, and the need to always feel connected. But does being connected mean we are always available? Read More

The Easter half term is underway, but as thousands of British families take time off to spend time with their children, a third of working parents admit the holiday is likely to be invaded by their jobs. Read More

Last weekend saw the clocks go forward marking the start of British Summer Time – meaning we lost one hour of our beloved weekend. However, when you outsource your company’s call handling to a telephone answering service, you will gain this hour (and some) back, allowing you the time to concentrate Read More

And deep in the Trickle-ground, some people say,
if you look hard enough you can still see, today,
where the Lorax stood mighty tall,
for as long as his loyal customers could call.. Read More

Competing on price is about more than just being cheaper than your competitors. The notion of competing on price alone is frequently frowned upon as the quickest way to sink a small business. So what are the implications of competing on price? How should you go about it and why is it not a great id Read More

Now that you have your small business up and running online, you’ve got your social media profiles set up, a shiny new website and lots of money to make, you need to start thinking about actively marketing your company. For many small business owners, in addition to posting on social and setting up Read More

As a business owner operating in the twenty-first century, you’ve probably heard about these app things that are sweeping across the world and setting it on fire. In your desire to stay ahead of the curb, be up to date and never miss an opportunity, you are probably asking yourself, “Does my busine Read More

I bet this is a question you have never asked yourself. But when it comes to your business and the image you project, it is the finer details that require your closest attention. You are always thinking about your target audience, how to engage them on social media, entice them to your site and get Read More

What’s in a social media post? Quite a lot, and while most companies use social media as a way to connect with their customer base, there is always the danger that the company will misjudge the messaging, not handle complaints correctly, or make a disastrous mistake. Read More

The UK Customer Satisfaction Index (UKCSI) has fallen for the second year in a row, the Institute of Customer Service’s July 2014 report shows. With results demonstrating that customers are now less satisfied with service levels than they were in January 2011, how will companies respond to the 10,0 Read More