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Efficiency is the bread and butter of UPS. How much of the time are UPS trucks turning right? Tasha Hovland, an industrial engineering manager, said, "A guesstimate, I would probably say 90 percent. I mean we really, really we hate left turns at UPS." Read More

Starbucks Corp., the world's biggest coffee chain, unveiled a new logo on Wednesday that omits its name and the word "coffee," infuriating loyal customers. Off to a rocky start, but will this be a smart move in the log run? Read More

There are many ways an employer can show employee appreciation without breaking the bank. We discuss 6 of them in detail, and lay the foundation for many more. Read More

A very simple (and fun!)N illustration of why it is important to know your target market before advertising. Two demographics will see the same message, but receive two different messages (especially mean and women). Read More

Yes, even a pimp has a business plan. A very...um..."colorful" business plan. Read it (if you can) from the image. Raw, crude...and yet the fundamentals are not all that different from any other business plan. Read More

Hotel and lodge owners: Shhh, I have a secret to share: There exists a "lodging program" and you need to enroll in it. Indeed, anyone who needs hotel credit card processing or must accept credit cards for a lodging business should know about this mysterious program. Read More

The key Christmas shopping dates of 2010. Plan your retail marketing around this schedule, as this is when customers will be most available. Read More

Just about every major angel investor in Silicon Valley appears to be involved in criminal "collusion" and "price fixing". This is pretty shocking.

"In the back of the restaurant in a private room was a long oval table. Sitting around the table, Godfather style, were ten or so of the highest p Read More

What records should your small business keep and how long should you keep them? Simple answer is 7 years. Some categories of records are important to a business and some are not. Some are for internal purposes and some for external (IRS). Let’s take a look at these by category. Read More

AT&T is getting its share of bad press in the social networks for its response to an unsatisfied customer: "Thanks for the feedback, and if you bother our CEO again, we’re going to send you a cease and desist letter. Read More