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Dealing with customer complaints is a vital part of any company's operation. No matter how good the company, it is always possible for something to go wrong. When something does go wrong, how it is dealt with ultimately makes the difference between an unhappy customer and a now satisfied customer. Read More

Here are five of the in-depth social media articles I've learned from. Covered: LinkedIn, Twitter, social media management. I hope you find them highly useful. Read More

How do I motivate my sales team? How do I retain top sales talent? At the risk of sounding too simple, there are two proven principles that work well in motivating salespeople: recognition and appreciation. Two simple principles often overlooked because execution takes time and attention. Read More

In the book, The Luck Factor, Dr. Richard Wiseman states that "research revealed that lucky people generate their own good fortune via four basic principles." In The Luck Factor: The Four Essential Principles Dr. Wiseman states, “research revealed that lucky people generate their own good fortune v Read More

Too often companies create a business plan and then leave it, rarely to be reviewed again for another 2-3 years. If your company wants to move to the next level or has issues it needs to fix, then strategic planning is crucial. The way to make strategic planning (and implementation!) an integral p Read More

Here is an interview of me, Tiffany C. Wright, discussing my new book, "The Funding Is Out There! Access the Cash You Need to Impact Your Business". Read More

It is important to identify and build a relationship with one or more private equity firms before going full throttle in your quest to obtain business funding. Read More

Here is an interesting yet entertaining video that discusses the need for start-ups to focus on moving from "pre-revenue" to "revenue-producing", even in small amounts, to prove proof of concept. Additional insights included. Read More

PIPEs, a little known, complex financial vehicle, enable publicly traded companies to sell stock to accredited investors at discounted prices. Read More

Many business owners — small businesses, mom and pops, and growing businesses — encounter difficulty in obtaining financing. Finding the funding can be like walking through an unknown forest, as the video below illustrates. But you can obtain the funding needed to expand your business. Read More