Few business leaders see what actually happens as a customer moves from one interaction to another or from one face of a business to another.
Failure to align customer experience channels such as phone, chat, online, and in person can result in a two-faced business.
Do you know how your cust
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Align Your Customer Experience Channels to Avoid Being a Two-Faced Business
Posted by
realkeithbrown under Customer Service
From http://www.propertymanagementinsider.com 4241 days ago
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