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According to a new study conducted by a telecommunications provider, more small and medium-sized businesses are recognizing the benefits of implementing a hosted phone system within a cloud-based environment.

In fact, roughly 14 percent of survey respondents said they have a better understandin Read More

Contact centers, like the rest of the telecommunications industry, are going to experience some changes in 2012. As a way to remain competitive to other companies, executives should stay ahead of the pack and learn of the trends before they occur, enabling them to be better-prepared when the time f Read More

Social media accounts aren’t just for engagement - they’re powerful branding, marketing, and SEO tools. With limited SEO know-how, you can use this deck to optimize your social accounts and boost your brand’s marketing and SEO efforts. Brought to you by BuyerZone Read More

For a long time, interactive voice response systems have been the norm for contact centers around the world. However, in today's mobile world, more consumers are using smartphones and other devices that are less compatible with traditional systems. Read More

The video surveillance equipment industry is back up after a slight downturn in the past couple of years. Driven by the increased need for the systems, resulting in more sales, the markets for IP cameras, semiconductors and other equipment are once again experiencing boosts. Read More

When it comes to giving business promotional gifts to vendors, employees, and customers, there is a nearly unending supply of items to choose from. Here's a rundown of some of the most common choices. Read More

After deploying unified communications, organizations can integrate their VoIP phone systems with a number of other collaborative solutions to make one communicative platform for all business purposes. However, when considering UC, executives should look at the total cost of ownership for the solut Read More

Analysts believe that businesses around the world will adopt new technologies in the coming year, with the foremost of them being cloud computing and its variations within the Software-as-a-Service market. Read More

Mobility and collaboration were major categories of unified communications this past year and will likely continue to be enticing qualities for companies in 2012. Read More

Today, organizations try to improve brand loyalty among consumers in order to retain more customers, even though the task is often cited as being one of business' most challenging tasks. Nevertheless, a successful contact center will likely be able to keep clients coming back if they have an except Read More