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Today, contact centers are no longer just the headquarters of all customer calls. Instead, they have leveraged on the emergence of social media and use it to improve the quality of their customer service support. Read more to know the reasons why. Read More

Each year sees Spiceworks carry out a survey to determine which trends in B2B content marketing are on the rise and to look at the current state of the market, as well as to identify key challengers marketers face.

This year’s report saw lead generation being the number one goal of content marke Read More

Ever have trouble coming up with new blog post ideas? If so, then here are 7 ways the generate ideas that you many not have though about. Read More

Product innovation ranges from change in process of producing an existing product to designing a completely new & innovative product. This helps the company survive in the ever changing & dynamic market conditions. Read More

So, a while back I received this comment from a subscriber who raised a great point about doing joint ventures the right way with brokers. Read More

More than 50 percent of American adults use multiple social media sites. How can you reach them without wasting too much time or breaking the bank? Read More

Wondering what book to devour next? Well the folks who participate in the weekly #lrnchat on Twitter have recommended these titles during their latest "Book Talk".

Many of the books are L&D related, but others are more general in nature. All are relevant to the workplace. Read More

Google Maps can be used for more than just navigation. It can help you see the world. Megan G. shows your just five of the national treasures you can explore on Google Maps. Read More

This guide includes detailed tips and processes on how to create an expert roundup that gets 1000's of social shares. Includes tips from several bloggers that surpassed this benchmark with their own roundup posts. Read More

2015 is the time to start afresh. Every business owner must have their new year’s resolutions ready by now. If not, then he can take a few tips from this post and prepare himself to go all guns blazing! Read More