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There's lots of different ways to measure customer satisfaction, especially as surveys are becoming more and more popular. Net Promoter Score might sound bogging, but it's actually quite easy, and this is how to do it and why it matters. Read More

One thing new bloggers rarely understand is the importance of consistently and relentlessly promoting blog posts. Do these 16 things after publishing a new blog post, to start the ball rolling on long-term promotion and SEO benefits. Read More

The initial outlook appears easy; acquire customers, deliver a product, and BOOM! You're making money. And then you get into the overhead. It can be mind-boggling to begin calculating all the defined ways your cost can outweigh your gains. One of those very important algorithms for small businesses Read More