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Recruiting and hiring quality candidates fast is a growing challenge for many companies today. Discover how companies use video as an efficient solution to source and hire quality talent on a moment's notice. Read More

Nobody likes to wait – especially during customer service calls. Whether to get an answer regarding an order, pay a bill, return an item or file a complaint, the less time customers spend engaged with customer service, the better. And now a recent survey provides the data to prove it. Read More

There’s hardly anything in our daily lives that remains untouched by technology. But even as we become increasingly dependent on digital technology, the value we place on face-to-face interactions grows. It’s growing so much, in fact, that the future of communications in customer service will depen Read More

Whether your organization delivers hardware, software, services or some combination of the three, purchase decisions by prospective customers are made based on the user experience (UX).

While many companies understand the importance of a collaborative work environment, not all companies have the Read More

Experts believe that the Internet of Things is set to change the contact center industry. Read on to find out how this change would happen. Read More

Today, many companies are moving away from designs once prominent within office facility environments, such as the open office plan and the traditional private office and cubicle setup. But does this mean companies need to adopt the next Googleplex layout? WorkSpace Today explores more. Read More

Since the 2008 economic crash, the financial industry and the role of CFO has been compared to a turbulent storm, and in some cases a scene straight out of the film Twister – just minus the flying cows.

Some of the pressing challenges CFO’s face include global expansion and economic fluctuations Read More

A new report from Regalix – State of B2B Social Media Marketing 2015 – has found that 93% of companies cite Twitter as their favoured social media marketing platform, with LinkedIn coming in at a close second with 91%. Read More

See a list with the best, must-listen, social media podcasts that you’ll definitely find refreshing and informative. Get your daily dose of inspiration from these social media marketing thought leaders! Read More

In his TED Talk, Why Good Leaders Make You Feel Safe, Simon Sinek presents the “Circle of Safety.” It’s the idea that by working together, we create a safe environment in which we can get things done. In the Paleolithic era this meant sleeping in shifts so that someone could watch for danger while Read More